Privacy Policy

Last updated 29/04/2024

This privacy policy is presented on behalf of SETTIO PROPERTY EXPERIENCE LTD. Throughout this privacy policy, references to “we,” “us,” or “our” pertain to SETTIO PROPERTY EXPERIENCE LTD. SETTIO PROPERTY EXPERIENCE LTD serves as the entity accountable for the processing of your data. We are duly registered as a Data Controller with the Information Commissioner’s Office, the supervisory authority for data protection matters in the United Kingdom, under registration number ZA418570. SETTIO PROPERTY EXPERIENCE LTD takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your engagement with us. 

This privacy policy should be read alongside, and in addition to, our Terms and Conditions 

Please read this privacy policy carefully. 

Our Contact Details:  

Name: SETTIO PROPERTY EXPERIENCE LTD 

Address: Northspring, 70 Spring Gardens, Manchester M2 2BQ 

Phone Number: + 44 (0)161 768 6287 

Email: dataprotection@settio.co.uk  

Definitions and interpretation 

1. In this privacy policy, the following definitions are used: 

Data: collectively all information that you submit to SETTIO PROPERTY EXPERIENCE LTD via the Website or when engaging in our services. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws. 

Data Protection Laws: any applicable law relating to the processing of personal Data and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK; 

GDPR: the General Data Protection Regulation (EU)  

SETTIO PROPERTY EXPERIENCE LTD, we, us or our: SETTIO PROPERTY EXPERIENCE LTD, a company incorporated in England and Wales with registered number 11121857 whose registered office is at Northspring, 70 Spring Gardens, Manchester, England, M2 2BQ; 

User or you: any third party that accesses the Website, engages in our services and is not either  

  1. employed by SETTIO PROPERTY EXPERIENCE LTD and acting in the course of their employment or  
  1. engaged as a consultant or otherwise providing services to SETTIO PROPERTY EXPERIENCE LTD and accessing the Website in connection with the provision of such services; and 

Website the website that you are currently using, https://settio.co.uk/, and any sub-domains of this site unless expressly excluded by their own terms and conditions. 

2. In this privacy policy, unless the context requires a different interpretation: 

  1. the singular includes the plural and vice versa; 
  1. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy; 
  1. reference to a person includes firms, companies, government entities, trusts and partnerships; 
  1. “including” is understood to mean “including without limitation”; 
  1. reference to any statutory provision includes any modification or amendment of it; 
  1. the headings and sub-headings do not form part of this privacy policy. 

Scope of this privacy policy 

3. This privacy policy applies only to the actions of SETTIO PROPERTY EXPERIENCE LTD, Users with respect to this Website and individuals who engage with our services. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites. 

4. For purposes of the applicable Data Protection Laws, SETTIO PROPERTY EXPERIENCE LTD is the “data controller”. This means that SETTIO PROPERTY EXPERIENCE LTD determines the purposes for which, and the manner in which, your Data is processed. 

Data collected 

5. We may collect the following Data, which includes personal Data, from you: 

‍Landlord, a landlord could constitute a vendor, purchaser or landlord looking to rent out their property. Before you enter into a contract with us, we will collect identity and contact data which consists of (but is not limited to); title, full name, email address, phone number, home address. In order to enter into a contract with us, we will require further information which may include (but is not limited to); banking details, credit card details, national insurance number, nationality, non-residential landlord status, PAYE number, place of work, copy of ID, proof of property ownership, expenditure report, mortgage details, NRL1 form, NRL8 certificate, NRL6 certificate, HMRC NRL letter, S19 Report, UTR Number.  

‍Applicant, an applicant is someone who has made an inquiry with us to either let or buy a property we have listed, or could be enquiring directly to the branch for properties of interest. The data we will collect and process at enquiry stage includes (but is not limited to); title, full name, email address, phone number, nationality, home address, occupation, salary/earnings. In order to enter into a contract with us as a tenant/buyer we will require further information which may include (but is not limited to); banking details, credit card details, national insurance number, nationality, copy of ID, copy of passport and/or Visa, proof of address, bank statements, confirmation of income, name and contact details of a guarantor (if required), reference checks, former and current employer details.  

‍How we collect Data 

6. We may collect your personal data and certain information about your preferences in interests in order for you to receive marketing information directly from us by email, SMS, and targeted online promotions in the following ways: 

– If you register your details on one of our websites (including online chat) 

– if you receive and act upon a marketing campaign run by one of our marketing affiliates 

– if you make an enquiry by telephone to one of our offices 

– If you attend one of our hosted or sponsored events 

– If you enter a competition or free prize draw we are running 

– If you opt-in to receive newsletters or regular insights relating to our business or business sectors 

– If you engage with other electronic content we provide, including following one of our channels on a social media platform 

In any of these cases listed above we may contact you with further marketing information in future in the ways mentioned in this policy, except where you indicate your preference not to. 

We may contact you with marketing information by telephone, email, SMS, WhatsApp or post, or with targeted advertising delivered online through social media and platforms operated by other companies by using your personal information. We may also use your personal information to tailor marketing to improve its relevance to you, unless you object to us doing so. 

We will only share your information with third parties where they are; 

– A data processor acting on our instructions as data controller as part of the means we use to send our marketing information to you and track whether you have received and/or acted on it. 

From time to time, we may ask you to update your marketing preferences by asking you to confirm your preferences for the frequency and method of receiving future marketing information from us. 

You have the right to opt-out of our use of your personal information to provide marketing to you in any of the ways mentioned above. Please see Your Rights section for further details on how you can do this. 

Direct interaction; data is given to us by you from either source mentioned above; and indirect interaction; data that you share with external entities, including but not limited to partnering companies, referrals, payment service providers, publicly available sources, and official registers such as government databases; derived from various sources such as our website, CRM, or phone systems. 

Data that is collected automatically 

8. To the extent that you access the Website, we will collect your Data automatically, for example: 

  1. call recording; calls are automatically saved on our system for 30 days, and are used for training and monitoring purposes. Should we feel the need to keep these longer, we may do so; 
  1. web browser type and version (automatically collected); 
  1. operating system (automatically collected); 
  1. a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected); 

Our use of Data 

9. The nature of the relationship you have with us, whether in the enquiry stage, contractual phase, or post-contractual period, determines the varying types of data collected and processed. Presented below is a comprehensive, though not exhaustive, list of the diverse data types subject to collection and processing. 

‍10. We will only process your data in accordance with this the expected use set out in this Privacy Policy in line with Data Protection Laws. Primarily, we will process your personal data in the following situations: 

  1. When it is necessary to fulfil the contract we intend to enter, are entering into or have already entered into with you. 
  1. When the processing is essential for our legitimate interests (or those of a third party), and your interests and fundamental rights do not supersede those interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below). 
  1. When it is necessary to comply with legal or regulatory obligations. 

11. For the delivery of direct marketing we rely on legitimate interest: 

  1. By providing us with your contact details, you have chosen to opt-in to receive marketing communications from us. With this, there will be an opportunity to opt-out or unsubscribe at any point.  
  1. We have used legitimate interest as our lawful basis for marketing; we aim to strike a fair balance between our business interests and the rights and freedoms of individuals, ensuring that our marketing practices are ethical, transparent, and respectful of privacy. Again, always providing you with the opportunity to opt-out or unsubscribe at any time. 
  1. if you are not satisfied with our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights” below. 

12. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract. 

Who we share Data with 

13. We may share your Data with the following groups of people for the following reasons: 

  1. any of our group companies or affiliates – to ensure the proper administration of our website and business, 
  1. our employees, agents and/or professional advisors – to obtain advice from professional advisers, in each case, in accordance with this privacy policy, 
  1. trusted third party companies, contractors and service providers, in order to fulfil the contract we have in place with yourself. In some instances, we may share additional data when necessary to protect the legitimate interests of ourselves, our clients and any other parties which may need to be informed.  

Keeping Data secure 

14. We will use technical and organisational measures to safeguard your Data, for example: 

  1. access to our systems is controlled by a password and a username that is unique to employee. 
  1. We make use of 2 Factor Authentication.  
  1. we store your Data on secure servers. 

15. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address dataprotection@settio.co.uk 

16. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses. 

‍Data retention 

17. As a potential client or employee, unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted. 

‍18. Should you enter into a contract with us, for legal, regulatory and accounting purposes, we will retain your data for a minimum of 6 years from the date that contract ends.  

‍19.  In the event that a contractual agreement is not reached, we will retain your data for a duration of 2 years from the date of your last interaction with the business. Nevertheless, you retain the option to request the deletion of your data or opt out of any communications at any time. 

‍20. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes. ‍

Your rights 

You will not always be able to exercise all the rights set out in the GDPR as they vary depending on why we collected the personal information. There are also some circumstances where your rights cannot be exercised because exemptions will apply. We will explain this in our response to you. 

‍21. You have the following rights in relation to your Data: 

  1. Right to access – the right to request (i) copies of the information we hold about you at any time, or that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why. 
  1. Right to correct – the right to have your Data rectified if it is inaccurate or incomplete. 
  1. Right to erase – the right to request that we delete or remove your Data from our systems. 
  1. Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it. 
  1. Right to data portability – the right to request that we move, copy or transfer your Data. 
  1. Right to object – the right to object to our use of your Data including where we use it for our legitimate interests. 

22. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address dataprotection@settio.co.uk 

‍23. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO).  

‍The ICO’s contact details: 

Information Commissioner’s Office 

Wycliffe House 

Water Lane 

Wilmslow 

Cheshire 

SK9 5AF 

Helpline number: 0303 123 1113 

ICO website: https://www.ico.org.uk 

24. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it. 

‍Transfers outside the European Economic Area 

25. Our Website domain in based in the EEA. One of our processors may need to transfer data to the US. This processor has a robust privacy program that is designed to align with many regions’ data hosting needs. Their data processing agreement includes the European Commission’s Standard Contractual Clauses (SCCs) and the UK Governments International Data Transfer Agreement (IDTA) as the mechanisms to transfer data from the EU/UK to the US. These guarantees are structured to assure the appropriate groups that their data-handling processes meet rigorous policy requirements.

‍Links to other websites

26. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

‍Changes of business ownership and control

27. SETTIO PROPERTY EXPERIENCE LTD may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of SETTIO PROPERTY EXPERIENCE LTD. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

‍28. We may also disclose Data to a prospective purchaser of our business or any part of it.

‍29. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

‍General

30. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

‍31. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

‍32. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

‍33. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

‍Changes to this privacy policy

34. SETTIO PROPERTY EXPERIENCE LTD reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations. You may contact SETTIO PROPERTY EXPERIENCE LTD by email at dataprotection@settio.co.uk

‍Cookies Policy 

Like many other websites, our website uses cookies. 

A cookie is a small file saved on your phone, tablet or computer which asks permission to be placed on your device when visiting a website. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can then tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. 

Overall, cookies help us provide you with a better web experience by enabling us to monitor which information and pages you find useful and which you do not. A cookie does not give us access to your computer or any personal information about you, other than the data you choose to share with us. 

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may however prevent you from taking full advantage of the website in question. 

For more information on how we use cookies, You may contact SETTIO PROPERTY EXPERIENCE LTD by email at dataprotection@settio.co.uk